Module 4: Smart Automation & Workflows

🤖 Module 4: Smart Automation & Workflows

Master advanced automation workflows that handle scheduling, billing, and patient flow without manual intervention

Progress: 0% Complete

Session 4.1: Intelligent Appointment Scheduling

⏱️ Duration: 2 hours

Set up condition-based scheduling rules, emergency routing, and waitlist management

🤖 Learning Objectives

  • Set up condition-based scheduling rules
  • Create emergency vs. routine appointment routing
  • Build waitlist and cancellation management
  • Implement intelligent appointment optimization

Pain-Level Triage System

Intelligent scheduling begins with proper triage. By categorizing patients based on pain levels and urgency, Evergreen can automatically route them to appropriate appointment slots and timeframes.

⚡ Automation Advantage

Practices using intelligent triage reduce emergency walk-ins by 60% while improving patient satisfaction through faster access to care when needed most.

🎯 Triage Level Configuration

Configure the four triage levels and their automated scheduling rules. Click each level to see the automation settings:

🚨 Emergency (Pain 9-10)
Severe acute pain, potential emergency symptoms, immediate intervention needed
Same day or within 2 hours
⚠️ Urgent (Pain 7-8)
High pain levels affecting daily function, needs prompt attention
Within 24-48 hours
📅 Routine (Pain 4-6)
Moderate discomfort, manageable pain, standard scheduling
Within 3-7 days
🌱 Wellness (Pain 1-3)
Preventive care, maintenance visits, wellness optimization
Flexible scheduling

Appointment Type Optimization

Different appointment types require different time allocations and preparation. Smart scheduling automatically assigns appropriate slots based on patient needs and visit type.

New Patient Exams: 60-minute slots with 15-minute buffer for paperwork
Follow-up Treatments: 30-minute standard appointments with 5-minute turnover
Re-examinations: 45-minute slots with documentation time included
Wellness Visits: 30-minute slots grouped for efficiency
Emergency Slots: Protected 30-minute slots held daily for urgent cases

Waitlist and Cancellation Management

Automated waitlist management maximizes schedule efficiency by instantly filling cancellations with appropriate patients based on urgency and availability.

📋
Cancellation Detection
System automatically detects when appointments are cancelled or no-shows occur
🔍
Waitlist Analysis
Reviews waitlist based on urgency level, appointment type, and patient preferences
📱
Automatic Notification
Sends SMS/email to highest priority patient with available slot details
Confirmation & Booking
Patient confirms via text reply, appointment automatically booked and reminders sent

Session 4.2: Insurance and Billing Automation

⏱️ Duration: 2 hours

Automate insurance verification, payment collection, and claims processing for Canadian practices

🤖 Learning Objectives

  • Automate insurance verification processes
  • Set up payment collection workflows
  • Create billing follow-up sequences
  • Implement Canadian insurance optimization

Canadian Insurance Verification System

Canadian chiropractic practices deal with multiple insurance types. Automated verification ensures patients understand their coverage before appointments, reducing billing issues and improving cash flow.

🎯 Insurance Type Configuration

Set up automated verification for different Canadian insurance types. Click each type to configure automation:

🏥 Provincial Health Coverage
Basic coverage varies by province, minimal chiropractic benefits
💼 Extended Health Benefits
Employer-provided coverage, varying limits and deductibles
🚧 WSIB/WCB Coverage
Work-related injury coverage, full coverage when approved
🚗 Auto Insurance
Motor vehicle accident coverage, tort vs. no-fault variations
💳 Private Pay/Cash
Direct payment, payment plans, and cash discounts

Payment Collection Automation

Automated payment collection reduces administrative burden while improving cash flow. The system adapts messaging based on payment history and insurance type.

💰 Automated Collection Sequence

🔍
Pre-Visit Verification
Automatic insurance eligibility check 24 hours before appointment, copay amount notification
💳
Point-of-Service Collection
Automated payment processing, payment plan options for large balances
📧
Follow-up Reminders
Gentle payment reminders via email/SMS, payment link included
📞
Escalation Process
Account hold procedures, payment plan negotiations, final collection notices
Extended Health Optimization: Maximize benefit utilization throughout the year
Direct Billing Setup: Eliminate patient payment hassles when possible
Payment Plan Automation: Offer flexible payment options for cash patients
Claims Tracking: Automated follow-up on outstanding insurance claims

Session 4.3: Patient Flow Optimization

⏱️ Duration: 2 hours

Design efficient check-in processes, treatment room management, and patient satisfaction tracking

🤖 Learning Objectives

  • Design efficient check-in processes
  • Create treatment room turnover systems
  • Build patient satisfaction tracking
  • Implement flow optimization automation

Digital Patient Flow Journey

Optimized patient flow reduces wait times, improves satisfaction, and maximizes practice efficiency. Each stage can be automated to create a seamless experience.

🎯 Patient Flow Optimizer

Click through each stage of the patient flow to see automation opportunities and time-saving features:

🚗
Arrival & Check-in
Mobile check-in from parking lot
Waiting Room
Automated updates and education
📋
Treatment Prep
Room assignment and setup
🩺
Treatment
Automated documentation
💳
Check-out
Payment and scheduling
📱
Follow-up
Post-visit care and feedback

Treatment Room Management

Efficient room turnover is crucial for practice productivity. Automation ensures rooms are properly prepared and cleaned between patients while minimizing downtime.

Automatic Room Assignment: Based on treatment type and equipment needs
Equipment Setup Alerts: Staff notifications for specific treatment preparations
Cleaning Protocols: Automated sanitization tracking and compliance
Room Availability Tracking: Real-time status updates for scheduling
Patient Instructions: Automated delivery of pre-treatment guidance

Patient Satisfaction Monitoring

Real-time satisfaction tracking allows practices to address issues immediately and identify opportunities for improvement before problems escalate.

📊 Satisfaction Impact

Practices using automated satisfaction tracking see 35% fewer negative reviews and 50% more positive referrals due to proactive issue resolution.

📱
Post-Visit Survey
Automated 2-question satisfaction survey sent 30 minutes after appointment
🚨
Issue Alert System
Low scores trigger immediate staff notification for follow-up contact
Review Request Automation
High satisfaction scores automatically trigger Google review requests
📈
Trend Analysis
Monthly satisfaction reports with improvement recommendations

Session 4.4: Emergency and After-Hours Protocols

⏱️ Duration: 2 hours

Set up emergency triage systems, after-hours communication, and urgent care protocols

🤖 Learning Objectives

  • Set up emergency triage systems
  • Create after-hours communication protocols
  • Build urgent care referral networks
  • Implement 24/7 patient support automation

24/7 Emergency Response System

After-hours emergencies require immediate, intelligent triage to ensure patients get appropriate care while protecting the practice from unnecessary emergency calls.

🚨 Emergency Protocol Configuration

Set up automated responses for different emergency scenarios:

🏥 Severe Emergency
Symptoms: Severe trauma, loss of consciousness, numbness/tingling in extremities
Action: Immediate emergency room referral, doctor notification
⚠️ Urgent Care Needed
Symptoms: Severe pain increase, new neurological symptoms
Action: Next-day emergency appointment, pain management instructions
🩹 Manageable at Home
Symptoms: Moderate pain flare-up, stiffness, minor discomfort
Action: Home care instructions, next available appointment scheduling
📞 Follow-up Required
Symptoms: Questions about treatment, medication concerns
Action: Scheduled callback, educational resources, appointment if needed

AI-Powered Symptom Assessment

Intelligent symptom assessment helps patients understand the urgency of their condition while ensuring appropriate care pathways are followed.

🎯 Symptom Assessment Flow

This automated system guides patients through evidence-based questions to determine appropriate care levels:

Initial Symptom Questions
Pain level (1-10), location, onset time, and associated symptoms
🔍
Red Flag Assessment
Screen for serious conditions: fever, neurological symptoms, trauma history
⚖️
Urgency Classification
Algorithm assigns appropriate urgency level based on responses
📋
Care Recommendations
Provides specific next steps, home care instructions, and booking options

After-Hours Support Network

A comprehensive after-hours support system ensures patients receive appropriate care even when your practice is closed, while maintaining continuity of care.

Partner Clinic Network: Referral agreements with other practices for coverage
Urgent Care Partnerships: Direct referral relationships with walk-in clinics
Hospital ER Coordination: Information sharing protocols for serious cases
Telehealth Options: Video consultation availability for urgent assessments
On-Call Doctor System: Rotating coverage with automated escalation procedures

📝 Final Module Assessment

What pain level should automatically trigger emergency appointment scheduling?

How much can intelligent triage reduce emergency walk-ins?

When should post-visit satisfaction surveys be automatically sent?

🎓 Module 4 Completion Resources

Take these resources to support your automation coaching:

⚙️ Automation Workflow Templates 📋 Triage Assessment Scripts 💳 Billing Automation Setup Guide 🚨 Emergency Protocol Checklists